At Willis Smiley, we want you to be fully satisfied with every purchase. If something is not right, we are here to help.

You have 30 calendar days from the date of delivery to request a return. To be eligible, items must be unused, in the same condition you received them, and in the original packaging. We reserve the right to refuse returns that do not meet these conditions.

For health, safety, and hygiene reasons, the following items cannot be returned once opened or used: cleaning gloves, opened wipe canisters, used mop heads, opened trash bags, spray bottles that have been unsealed, and any item marked as final sale. Defective or damaged non-returnable items are handled separately under our Damage Policy below.

Contact us at support@willissmiley.store or call (774) 382-9576 with your order number and a brief description of the issue. If your return is approved, we will email you a Return Merchandise Authorization (RMA) number and instructions. Do not send anything back without an RMA.

Return shipping costs are the responsibility of the customer unless the item was defective or incorrectly shipped. We recommend using a trackable shipping service and purchasing shipping insurance. Willis Smiley is not liable for returns lost in transit.

Once we receive and inspect your return, we will notify you by email. Approved refunds are issued to the original payment method within 5 to 10 business days. Shipping charges are non-refundable unless the return is due to our error.

We do not process direct exchanges. If you need a different item, please return the original for a refund and place a new order.

If your order arrives damaged, defective, or incomplete, contact us within 7 days of delivery with photos of the item and packaging. We will replace the item or issue a full refund, including any shipping costs, at no charge to you.