Frequently Asked Questions
Quick answers to common questions. If you need more help, reach us at support@willissmiley.store or call (774) 382-9576.
Where do you ship?
We ship to all 50 U.S. states, including Alaska, Hawaii, and Puerto Rico. At this time we do not ship internationally or to P.O. Boxes.
How long does shipping take?
Orders are processed within 1 to 2 business days. Standard shipping takes 3 to 7 business days. Expedited options are available at checkout if you need it faster.
Do you offer free shipping?
Yes. All orders over $50 ship free within the contiguous United States.
What is your return policy?
You have 30 days from delivery to request a return. Items must be unused and in original packaging. For hygiene reasons, opened or used gloves, wipes, mop heads, and unsealed sprays cannot be returned. If your item arrives damaged, contact us within 7 days and we will make it right.
Can I change or cancel my order?
We process orders quickly, but if you contact us within a few hours of placing your order we will do our best to catch it before it ships. Once an order is with the carrier, changes are not possible.
Are your products safe for homes with kids and pets?
Most of our products are standard household cleaning supplies. We recommend storing all cleaning chemicals out of reach of children and pets, and following the usage instructions on each product. Our microfiber cloths, mops, and trash bags are completely safe for any household.
How do I track my order?
Once your order ships, you will receive an email with a tracking number. You can use that number on the carrier's website to follow your package.
What payment methods do you accept?
We accept all major credit and debit cards, as well as Shop Pay, Apple Pay, and Google Pay. All transactions are processed securely through Shopify Payments.
Do you sell wholesale or offer bulk pricing?
At this time we focus on direct-to-consumer sales. If you are interested in a large bulk order for a business or property management company, email us at support@willissmiley.store and we will see what we can do.
My package says delivered but I never received it. What now?
First, check with neighbors and your local post office. Sometimes carriers mark packages delivered a few hours early. If it still has not shown up after 24 hours, contact us and we will work with the carrier to locate it.